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Fez
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Fez

Fez

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Posted

Customer "Care" call centers......... :taped:

All that they have right in the definiton is call...

And call...And call....And call....... :blink:

~candice~

~candice~

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Posted

Customer "Care" call centers......... :taped:

All that they have right in the definiton is call...

And call...And call....And call....... :blink:

:laugh:

MorningGlory

MorningGlory

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Posted

You're not alone, fez. I won't call them unless there is no other choice available.

~Shalhevet~

~Shalhevet~

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Posted

Me too.

ladypeartree

ladypeartree

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Posted

when you pay peanuts you get monkeys :whistling:

paperflower

paperflower

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Now don't forget to add the fact that the person you are speaking with is often in another country. I tried calling the CCS on early morning and I was patched to 8 people as I drove to work.....EIGHT....and on the last call I told the CCS rep that she was the 8th person and that I was tired of having to tell my problem. She apologized and sent me to another person...by that time I was at work.....did I ever get my problem fixed......NO.

I have gotten to the point now that I don't do contracts with any service that I can do without the contract....ie cell phone......so that if I have to leave them due to poor service I am not being fined. I keep a cell phone but when my phone wears out I just purchase a new one and put in my sims card.....(pre paid phones are cheap and the cards work as long as a sims card is required)

Fez

Fez

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Posted

Now don't forget to add the fact that the person you are speaking with is often in another country. I tried calling the CCS on early morning and I was patched to 8 people as I drove to work.....EIGHT....and on the last call I told the CCS rep that she was the 8th person and that I was tired of having to tell my problem. She apologized and sent me to another person...by that time I was at work.....did I ever get my problem fixed......NO.

I have gotten to the point now that I don't do contracts with any service that I can do without the contract....ie cell phone......so that if I have to leave them due to poor service I am not being fined. I keep a cell phone but when my phone wears out I just purchase a new one and put in my sims card.....(pre paid phones are cheap and the cards work as long as a sims card is required)

I know the feeling! My cell contract (two year), is on a month to month now. And thats the way I am going to keep it. At least that way I have the choice.

If i need a new phone (I have really abused my old one - the thing seems indestructible :laugh: ), I will buy one.

Guest

Guest

Posted
Posted

I know that feeling all too well. Last time I had to call one of those centers, the person I got had such a bad accent I couldn't understand them. So I took a slightly different tack than they were expecting: I asked them if they had any German speakers and got someone I could actually understand. :noidea:

The problem never got fixed, but the stone silence when I asked for a German speaker was priceless! :24:

ladypeartree

ladypeartree

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Posted

I know that feeling all too well. Last time I had to call one of those centers, the person I got had such a bad accent I couldn't understand them. So I took a slightly different tack than they were expecting: I asked them if they had any German speakers and got someone I could actually understand. :noidea:

The problem never got fixed, but the stone silence when I asked for a German speaker was priceless! :24:

:24::24::24::24::24: I LOVE it ...I thinkI will try it next time but I will ask for a Russian :24::24:

paperflower

paperflower

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Posted

I am month to month and AT&T.... :thumbsup: and that is all they are going to get out of me :24:

Now don't forget to add the fact that the person you are speaking with is often in another country. I tried calling the CCS on early morning and I was patched to 8 people as I drove to work.....EIGHT....and on the last call I told the CCS rep that she was the 8th person and that I was tired of having to tell my problem. She apologized and sent me to another person...by that time I was at work.....did I ever get my problem fixed......NO.

I have gotten to the point now that I don't do contracts with any service that I can do without the contract....ie cell phone......so that if I have to leave them due to poor service I am not being fined. I keep a cell phone but when my phone wears out I just purchase a new one and put in my sims card.....(pre paid phones are cheap and the cards work as long as a sims card is required)

I know the feeling! My cell contract (two year), is on a month to month now. And thats the way I am going to keep it. At least that way I have the choice.

If i need a new phone (I have really abused my old one - the thing seems indestructible :laugh: ), I will buy one.

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